1           THESE TERMS  

1.1     What these terms cover. These are the terms and conditions on which we deliver any of our Online Cake School Classes to you.  They are in addition to our website use terms and conditions, disclaimers and other online terms and conditions.

1.2     Why you should read them. By registering for any Online Class, you are confirming your agreement to be bound by these terms and conditions. Please read these terms carefully before you submit to engage with us. These terms tell you who we are, how we will deliver our Online Cake School Classes to you, how we and may you change the agreement, what to do if there is a problem, and other important information.



2.1     Who we are. We are LissieLou Ltd (registered no 10305036) whose trading address is First Floor Henleaze Farm Barn, Fernham Road, Longcot, Faringdon, Oxon, SN7 7PR.

2.2      How to contact us. You can contact us by emailing us at [email protected]

2.3      Who You are.  You are the person or legal entity who has completed the online booking form and registered for an Online Cake School Class.

2.3      How we may contact you. If we have to contact you, we will do so by telephone or by writing to you   at the email address you provided to us.



3.1     Our agreement with you consists of these terms and conditions and the online booking form via our website.

3.2     The terms and conditions commence on the date you sign up with us and shall apply to all Online Cake School Classes undertaken by you with us, regardless of whether you have provided written confirmation of your acceptance of these terms.



4.1     It may be necessary for us to make changes to these terms and conditions or the Online Cake School Classes we offer:

  1. To reflect changes in relevant laws and regulatory requirements, including health and safety requirements or to co-operate with all reasonable directions from a regulatory authority.
  2. To amend or enhance the Online Cake School Classes we provide.

4.2     We reserve the right to vary or withdraw any of our Online Cake School Classes or elements of them as described on the website without notice.



5.1      The Online Cake School Classes we offer are set out in more detail on our website.

5.2     To purchase any class you must book through the LissieLou Online School website. Your purchase of any class provides you with twenty-six (26) weeks’ (approximately six months) access to that particular course. This period commences on receipt by you of our email confirming your purchase and providing you with your access code. This code is exclusively for your use. You may access the course as many times as you wish during this period. Once this time period has lapsed, no further access will be available.

5.3     All Online Cake School Classes are delivered using all reasonable skill and care. On purchasing a class you accept that the class will meet your needs. We do not make any guarantee to you that you will obtain any particular result, qualification or employment opportunity from completion of any class.

5.4     In order for us to provide you our Online Cake School Classes you shall ensure that:

  1. You have all the ingredients and equipment necessary to complete the Online Cake School Class.
  2. You know how to safely use all necessary equipment.
  3. It is your responsibility to undertake any Online Cake School Classes in a safe and suitable environment.  
  4. All necessary IT equipment and internet links are working correctly.



6.1     Purchase of the Online Cake School Classes shall be made via the booking process on our website. When booking a place on a class(es), you are confirming your choice to purchase on these terms and conditions. LissieLou Ltd reserves the right to cancel or decline your order or any part of your order at any time until we have confirmed in accordance with clause 6.3.

6.2     Following receipt of your order via the website, you will receive a confirmation email of the class you have purchased, along with your access code.

6.3     A legally binding agreement between you and us will come into existence once we have:

  1. Accepted your offer to purchase an Online Cake School Class(es) by sending you an email confirming your purchase; and
  2. Received your payment of the relevant fees in accordance with clause 6.

6.4     Where your order consists of multiple Online Courses, each course will be treated by us as a separate purchase, and you will be provided with a separate access code for each course. Acceptance of your offer to purchase one or more courses will not be acceptance by us to purchase any other courses which make up your order.

6.5      On signing up to our Online Cake School and these Terms & Conditions, you confirm that you are happy to receive further information about the School and any other information via email.



7.1     The fees for our Online Cake School Classes are set out on our website. The price shall be confirmed at the time of booking, as we reserve the right to amend any of our prices on our website without notice.

7.2     Payments must be made by a bank transfer and paid in full at the time of booking. LissieLou gift cards are accepted provided full payment is made. No booking is complete without full payment being received by us.

7.3     All fees stated on our website are inclusive of VAT and the payment shall be made in British Pounds Sterling.  If you are attending our Online Cake School Class outside the UK then you shall be responsible for any currency exchange rates and costs. Any fees charges by your bank and/or debit or credit card provider for the purchase of any courses are for your account and LissieLou Ltd shall not be responsible for them.



8.1      We may cancel an Online Cake School Class for the following reasons:

  1. On account of events outside our reasonable control.
  2. You fail to make a payment in accordance with clause 6.

8.2      We are unable to offer any refunds for any Online Cake School Class once the booking and payment has been completed.



9.1     We pride ourselves on providing a professional service. If you have any questions or, in the unlikely event, you have a complaint about the Online Cake School Classes, please contact us using the email address in clause 2 and we will aim to find an amicable solution within 10 working days. 



10.1   Although LissieLou Ltd aims to provide the Online Cake School Classes to the highest standards of the industry, neither it nor any of the class teachers accept any liability for:

  1. Any inaccuracy or misleading information during a class or any class materials and any reliance by you on any such information.
  2. Any loss of profit, revenue or goodwill.
  3. Any indirect, special or consequential loss arising from any breach of these terms and conditions.

10.2   We are only responsible for loss or damage you suffer that is a reasonably foreseeable and which is a direct result of our negligence.   Such liability whether in contract or tort shall be limited to the price paid for the Online Cake School Class.

10.3   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence.

10.4   By attending an Online Cake School Class you acknowledge and confirm that you understand you are solely responsible for and release us from all liability in relation to the following:

  1. Misuse of any equipment.
  2. Faulty equipment.
  3. Any fire or property damage caused by use of the oven or other equipment in the place where you are undertaking the Online Cake School Class.
  4. Any allergies to any of the ingredients.
  5. Any failure of your IT or internet connection during the Online Cake School Class.

10.5   No claim may be brought more than six months after you purchased a course(s).



11.1   Both parties shall comply with the UK Data Protection Act at all times.

11.2   We will only use your personal information as set out in our Privacy Policy. You can find our Privacy    Policy on our website.



12.1   All Intellectual Property Rights including copyright (IPR) in the Online Cake School Classes and any documents or materials in whatever paper or electronic format shall at all times remain our property. 

12.2   Nothing in these terms and conditions shall permit you to copy, amend, re-produce, sub-licence, sell, upload, broadcast, post, transmit or distribute or use in any other similar way whatsoever any of the Online Cake School Class content or materials; this includes but is not limited to recording on video or audio tape, relay by videophone or other means any of the Online Cake School Classes without our express prior written approval.  Any breach by you of this clause 12.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you any further access to the Online Cake School Classes. Legal action many also be taken against you.

12.3   Our website and any additional materials relating to our Online Cake School Classes shall be for your personal use only and shall not be copied or sold, amended, distributed, edited or used on any social or digital media or be permitted to be used by any third party.

12.4   In consideration of the fees paid by you, LissieLou Ltd grants to you a limited, non-transferable, non-exclusive licence to use the class materials and the software in respect of the Online Cake School Class for the sole purpose of completing the Online Class.



13.1   Both parties undertake to keep confidential any confidential information, which shall be deemed as any information exchanged between us during an Online Cake School Class or any information regarding the Online Cake School Class or specific information about either party obtained under or in connection with these terms and conditions.

13.2   Any disclosure of any confidential information is not permitted unless the disclosing party has obtained prior written approval.

13.3   Each party shall notify the other party immediately of any disclosure or suspected disclosure of any confidential information and both parties shall provide all necessary assistance to the other to terminate any disclosure or misuse of any confidential information.

13.4   This clause shall continue notwithstanding termination of these terms and conditions.



14.1   We shall be entitled to terminate these terms and conditions with you and cease to provide you with access to the Online Cake School Classes with immediate effect in the event that you:

  1. Act in aggressive, bullying, offensive, threatening or harassing manner towards any LissieLou Ltd employee or teacher who provide the Online Cake School Courses.
  2. Steal or act in a fraudulent or deceitful manner towards us or any of our employees or teachers.
  3. Are in breach of these terms and conditions.



15.1   This terms and conditions are between you and us. No other person shall have any rights to enforce any of its terms.

15.2   Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.3   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, this will not mean that you do not have to do those things or prevent us taking steps against you at a later date. 

15.4   This agreement constitutes the entire agreement between the parties and replaces all other terms and conditions, undertakings and agreements howsoever agreed. Save to the extent expressly provided, all conditions, warranties or other terms implied by statute or common law are hereby  excluded to the fullest extent permitted by law.

15.5   In the unlikely event of a dispute then both parties agree to attempt to resolve the matter in accordance with clause 8.1. If this process fails to find an amicable solution, then both parties agree to submit the dispute to an independent mediation provider prior to engaging formal court proceeding. 

15.6   This agreement shall be governed by English law and both parties consent to the exclusive jurisdiction of the English courts in all matters regarding it.